General


What is Jonas Vinyl Club (JVC)?

Jonas Vinyl Club is a mail order subscription service designed especially for fans of the Jonas Brothers. It is operated under license from Nick, Joe and Kevin to Vinyl Moon, LLC, a California company that’s been making amazing vinyl records for years.

When will I receive my records?

It depends on which Membership plan you have purchased.

(A) For those Members who have paid for everything up front:

We will ship your JVC records and extras in four shipments (five shipments for Deluxe members).

The current release schedule is:

Box #1: September 18 - 20, 2019 - SHIPPED
Box #2: November 26 - 30, 2019 - SHIPPED
Box #3: February 2020 (likely earlier)
Box #4: April 2020 (likely earlier)

Exclusive Deluxe records will be shipped separately after Shipment #3 (exact date TBD).

Please check back here for updates on all expected shipping dates. 


(B) For those Members with Monthly Membership signing up prior to November 15, 2019, we will ship your JVC records and extras as follows:

September 18 - 20, 2019 - SHIPPED
Jonas Brothers Live NYC 2007 LP
• JB custom slip mat
• Band poster #1

October 15, 2019 - SHIPPED
S.O.S. / Move On single
Hold On  / Take A Breath single
• 45 record adapter
• Photobook #1

November 15, 2019 - SHIPPED EARLY :)
Jonas Brothers LP
• Band poster #2

December 15, 2019 - SHIPPED EARLY :)
• Joe Jonas Fastlife LP
When You Look Me in the Eyes / Out of This World single
• Joe poster #1

January 15, 2020
• Lovebug / Lovebug (Live From L.A. 2013) single
Burnin' Up / Hello Goodbye / Infatuation single
• Joe poster #2

February 15, 2020
A Little Bit Longer LP
• Photobook #2

March 15, 2020
• Nick Jonas & the Administration Who I Am LP
• Nick poster #1

April 15, 2020
Paranoid / Keeps on Pilin' Up single
Fly With Me / Before The Storm single
• Kevin poster #1

May 15, 2020
Lines, Vines & Trying Times LP
• Photobook #3

June 15, 2020
• Nick Jonas - Live at the Wiltern double LP
• First Time / Paranoid (Live from L.A. 2013) single
• Nick poster #2

July 15, 2020
• Meet Me In Paris single
Pom Poms single
• Kevin poster #2

August 15, 2020
V LP
• Photobook #4
PLUS, FOR DELUXE CLUB MEMBERS ONLY:
It's About Time LP
LIVE 2009 Soundcheck EP
Jonas LA soundtrack LP
Jonas 3D movie soundtrack LP
Camp Rock single


(C) For those Members with Monthly Memberships signing up AFTER to November 15, 2019, we will ship your JVC records in accordance with the schedule listed on the product page for your membership.

Please note some shipments may arrive earlier or later - we will advise members via email of any substantial changes to the release schedule.


For International orders, who is responsible for import taxes and duties? 

Import taxes and duties are the responsibility of the customer.

For International orders, how much will the customs form declare for the value of each shipment?

We will allocate the total replacement value of your JVC Membership prorata across all of your shipments. 

Will the records include digital downloads?

JVC is vinyl only! :)

Will my colored vinyl records look exactly like what is shown on your website?
The short answer is not exactly.  Each colored vinyl record is made by hand and is unique. Some have more pigmentation, some have less. These variations are a normal part of the custom vinyl manufacturing process in which a vinyl press operator adds various amounts of PVC color pigment to the press as each copy is formed. None will look exactly like the photos on our website (all of which were provided to us from our vinyl vendor), but they will be close (i.e., similar color[s] depicted, similar "effect"), but they will not be exactly the same.  We have no way of knowing what each copy looks like as they arrive into our warehouse fully sealed in their jackets, and we send them to you fully sealed. 
 

Joining


How do I join Jonas Vinyl Club?

JVC Membership is available only through this website. We do not accept orders by phone.

What methods of payment do you accept?

We accept VISA, MasterCard, American Express and Discover.

Can I give JVC Membership as a gift?

Absolutely! Simply enter the gift recipient's address as the shipping address, and we'll deliver the records to them.

Managing Your Membership


Where are my records? Shipping basics

Once your package has shipped, we will send tracking information to the email you provided to us when you became a member.

U.S. orders are shipped via USPS Media Mail and usually delivered within 10 days of shipment. Canada and other countries outside of the U.S. are shipped using DHL eCommerce, which ships your order to a hub near your address before the final delivery is handled by local carriers. International orders are usually delivered within 2 to 5 weeks of shipment.

If you've received a shipment notification and still have not seen your record after the above time frames, feel free to contact support@jonasvinylclub.com

Please note that we are not responsible for lost packages resulting from incorrect shipping addresses provided to us. If your package is returned to our warehouse due to shipping address error, we will contact you for an updated shipping address via the email provided with your membership. You will be responsible for paying reshipping costs for any package delivered by us twice due to an incorrect shipping address. If within 10 business days we do not receive a response from you regarding a new shipping address or do not receive payment for the shipping cost associated with the second shipment to your corrected address, we reserve the right to refund your order. 

How do I change my shipping address?

Please contact us at customer support to change your shipping address:  support@jonasvinylclub.com.   Any changes made will apply to any future shipments.
I
How do I cancel?

JVC Membership cannot be cancelled. All Membership and product purchases are final. Your purchase is non-refundable. You are solely responsible for the use of any credit card or other payment method used in your name, including by any person(s) whom may have obtained your credit card or payment information through fraud or theft.

What if my payment is declined?

If your payment is declined for any reason, we will re-attempt your payment method before reaching out to you with the email we have associated with your membership. We cannot ship your records until any billing issues are resolved, so please make sure you provide us an email account that you check regularly.

What should I do if any of my records arrive damaged or don’t arrive at all?

We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong
with your order, please reach out to support@jonasvinylclub.com, and we’ll do our best to make it right. Please note that we may not be able to replace or refund for slight cosmetic wear that may occur during shipping. If any item in your order has been damaged, please email us a written description of the problem along with a photo of the damage to support@jonasvinylclub.com. Once we have assessed and validated your claim, we will issue a return label to you via email. Once the returned item has been received at our warehouse, we will provide a replacement copy. If a replacement copy is unavailable, we will issue a refund of a portion of your purchase price that reasonably relates to the item you did not receive.

Members have a maximum of 45 days from the date of shipment to notify us at support@jonasvinylclub.com about any claim that their package was lost in order to be eligible for replacement or refund.

If an item you have ordered runs out of stock after your order has been placed, we will contact you via email to exchange the item for another item of equal value. If we do not receive a response from you within 10 business days regarding our proposed replacement item we will assume the replacement offered is satisfactory and ship it to you, or we reserve the right to refund a portion of your purchase price that reasonably relates to the item you did not receive.