General

What is Jonas Vinyl Club (JVC)?

Jonas Vinyl Club is a mail order subscription service designed especially for fans of the Jonas Brothers. It is operated under license from Nick, Joe and Kevin to Vinyl Moon, LLC, a California company that’s been making amazing vinyl records for years.

For International orders, who is responsible for import taxes and duties? 

Sometimes there is a separate, additional import fee that is calculated by customs after your package has shipped. We cannot estimate this fee, but it is usually a percentage of the retail price. The customer is responsible for all import taxes & duty fees. You will have to pay this fee in order to receive your package, or else it will be returned to us. If you are placing an international order, please include your phone number in your shipping address so the shipping carrier can contact you. We are not responsible for packages held or sent back as a result of you not paying this import fee.

Will the records include digital downloads?

JVC is vinyl only! :)

Will my colored vinyl records look exactly like what is shown on your website?
The short answer is not exactly.  Each colored vinyl record is made by hand and is unique. Some have more pigmentation, some have less. These variations are a normal part of the custom vinyl manufacturing process in which a vinyl press operator adds various amounts of PVC color pigment to the press as each copy is formed. None will look exactly like the photos on our website (all of which were provided to us from our vinyl vendor), but they will be close (i.e., similar color[s] depicted, similar "effect"), but they will not be exactly the same.  We have no way of knowing what each copy looks like as they arrive into our warehouse fully sealed in their jackets, and we send them to you fully sealed. 
 

Managing Your Membership

Where are my records?

Once your package has shipped, we will send tracking information to the email you provided to us when you became a member.

U.S. orders are shipped via USPS Media Mail and usually delivered within 10 business days of shipment. 

All countries outside of the U.S. are shipped using DHL eCommerce, which ships your order to a hub near your address before the final delivery is handled by local carriers. International orders are usually delivered within 3 to 10 weeks of shipment. 
Please note that DHL has advised us that ever since the COVID-19 crisis some of their systems are crashing worldwide which adversely affects their tracking system;
This means that you may not be able to rely on DHL's tracking system and might have to wait longer than normal for your deliveries.

If you've received a shipment notification and still have not seen your record after the above time frames, feel free to contact support@jonasvinylclub.com

Please note that we are not responsible for lost packages resulting from incorrect shipping addresses provided to us.   A confirmed delivery receipt from USPS tracking constitutes fulfillment of your order - we are not responsible if your package is lost or stolen from your delivery address after we have received a delivery confirmation from USPS.   If your package is returned to our warehouse due to shipping address error, we will contact you for an updated shipping address via the email provided with your membership. You will be responsible for paying reshipping costs for any package delivered by us twice due to an incorrect shipping address, or unpaid customs fees.  If within 10 business days we do not receive a response from you regarding a new shipping address or do not receive payment for the shipping cost associated with the second shipment to your corrected address, we reserve the right to refund your order. 

How do I change my shipping or billing address?

To change your shipping address, please contact support@jonasvinylclub.com.

• To change your billing information, log in to your account by clicking My Account from the main menu at the top of the site (if accessing on mobile), or the account icon (if accessing from a desktop computer).
  
• Click on the 'Manage Subscription' link to change your subscription details.
• To update your billing information, click 'Billing information' from the dropdown menu. From here, you can select 'Update Card' or 'Edit' under 'Billing Information' to view or update your payment info.
  
  

How do I cancel?

All product purchases are final. Your purchase is non-refundable. You are solely responsible for the use of any credit card or other payment method used in your name, including by any person(s) whom may have obtained your credit card or payment information through fraud or theft.

What if my payment is declined?

If your payment is declined for any reason, we will re-attempt your payment method before reaching out to you with the email we have associated with your membership. We cannot ship your records until any billing issues are resolved, so please make sure you provide us an email account that you check regularly.

What should I do if any of my records arrive damaged or don’t arrive at all?

We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong
with your order, please reach out to support@jonasvinylclub.com, and we’ll do our best to make it right.  Please note that we may not be able to replace or refund for slight cosmetic wear that may occur during shipping.  If any item in your order has been damaged, please email us a written description of the problem along with a photo of the damage to support@jonasvinylclub.com.  Once we have assessed and validated your claim, we will issue a return label to you via email.  Once the returned item has been received at our warehouse, we will provide a replacement copy.  If a replacement copy is unavailable, we will issue a refund of a portion of your purchase price that reasonably relates to the item you did not receive.

Members have a maximum of 60 days from the date of shipment to notify us at support@jonasvinylclub.com about any claim that their package was lost or an item was missing or defective in order to be eligible for replacement or refund.

If an item you have ordered runs out of stock after your order has been placed, we will contact you via email to exchange the item for another item of equal value. If we do not receive a response from you within 10 business days regarding our proposed replacement item we will assume the replacement offered is satisfactory and ship it to you, or we reserve the right to refund a portion of your purchase price that reasonably relates to the item you did not receive.

Is there anywhere you don't ship?

Due to unreliable delivery, we no longer ship to the following counties:
- Brazil
- Chile
- Russia