General


What is Jonas Vinyl Club (JVC)?

Jonas Vinyl Club is a mail order subscription service designed especially for fans of the Jonas Brothers. It is operated under license from Nick, Joe and Kevin to Vinyl Moon, LLC, a California company that’s been making amazing vinyl records for years.

When will I receive my records?

It depends on which Membership plan you have purchased.

(A) For those Members who paid for everything up front prior to November 15, 2019, we shipped all of your records and extras in four shipments, the last of which was shipped in May 2020.   


(B) For those Members with Monthly Membership who signed up prior to November 15, 2019, we will ship your JVC records and extras as follows:

September 18 - 20, 2019 - SHIPPED
Jonas Brothers Live NYC 2007 LP
• JB custom slip mat
• Band poster #1

October 15, 2019 - SHIPPED
S.O.S. / Move On single
Hold On  / Take A Breath single
• 45 record adapter
• Photobook #1

November 15, 2019 - SHIPPED EARLY :)
Jonas Brothers LP
• Band poster #2

December 15, 2019 - SHIPPED EARLY :)
• Joe Jonas Fastlife LP
When You Look Me in the Eyes / Out of This World single
• Joe poster #1

January 15, 2020 - SHIPPED EARLY :)
• Lovebug / Lovebug (Live From L.A. 2013) single
Burnin' Up / Hello Goodbye / Infatuation 10 inch single
• Joe poster #2

February 15, 2020 - SHIPPED EARLY :)
A Little Bit Longer LP
• Photobook #2

March 15, 2020 - SHIPPED
• Nick Jonas & the Administration Who I Am LP
• Nick poster #1

April 15, 2020 - SHIPPED EARLY :)
Paranoid / Keeps on Pilin' Up single
Fly With Me / Before The Storm single
• Kevin poster #1

May 15, 2020 - SHIPPED
Lines, Vines & Trying Times LP
• Photobook #3

June 15, 2020 - SHIPPED
• Nick Jonas - Live at the Wiltern double LP
• First Time / Paranoid (Live from L.A. 2013) single
• Nick poster #2

July 15, 2020 - WE ARE SHIPPING YOUR 11th and 12th BOXES TOGETHER!
• Meet You In Paris single
Pom Poms 10 inch single
• Kevin poster #2
+
• V LP
• Photobook #4

PLUS, IN THIS FINAL COMBINED BOX, FOR DELUXE CLUB MEMBERS ONLY:
It's About Time LP
LIVE 2009 Soundcheck EP
Jonas LA soundtrack LP
Jonas 3D movie soundtrack LP
Camp Rock single
• JB 12 inch carrying case 


(C) For those Members with Monthly Memberships signing up AFTER to November 15, 2019, we will ship your JVC records in accordance with the schedule listed on the product page for your membership.

Please note some shipments may arrive earlier or later - we will advise members via email of any substantial changes to the release schedule.


For International orders, who is responsible for import taxes and duties? 

Import taxes and duties are the responsibility of the customer.

For International orders, how much will the customs form declare for the value of each shipment?

We will allocate the total replacement value of your JVC Membership prorata across all of your shipments. 

Will the records include digital downloads?

JVC is vinyl only! :)

Will my colored vinyl records look exactly like what is shown on your website?
The short answer is not exactly.  Each colored vinyl record is made by hand and is unique. Some have more pigmentation, some have less. These variations are a normal part of the custom vinyl manufacturing process in which a vinyl press operator adds various amounts of PVC color pigment to the press as each copy is formed. None will look exactly like the photos on our website (all of which were provided to us from our vinyl vendor), but they will be close (i.e., similar color[s] depicted, similar "effect"), but they will not be exactly the same.  We have no way of knowing what each copy looks like as they arrive into our warehouse fully sealed in their jackets, and we send them to you fully sealed. 
 

Joining


How do I join Jonas Vinyl Club?

JVC Membership is available only through this website. We do not accept orders by phone.

What methods of payment do you accept?

We accept VISA, MasterCard, American Express and Discover.

Can I give JVC Membership as a gift?

Absolutely! Simply enter the gift recipient's address as the shipping address, and we'll deliver the records to them.

Managing Your Membership


Where are my records?

Once your package has shipped, we will send tracking information to the email you provided to us when you became a member.

U.S. orders are shipped via USPS Media Mail and usually delivered within 10 business days of shipment. 
We have used USPS successfully to ship tens of thousands of records, but the COVID-19 crisis is taking its toll on its systems and personnel.  Its tracking system appears to be missing a large percentages of packages (resulting in no acknowledgment of receipt or tracking updates), and delivery time for Media Mail is now running 3 weeks late in certain areas of the U.S.   Despite the crisis, 99.9% of packages are successfully delivered by USPS - please have patience.

All countries outside of the U.S. are shipped using DHL eCommerce, which ships your order to a hub near your address before the final delivery is handled by local carriers. International orders are usually delivered within 3 to 10 weeks of shipment. 
Please note that DHL has advised us that because of the current COVID-19 crisis:
- some of their systems are crashing worldwide which adversely affects their tracking system;
- many of their employees are out sick; and 
- the number of aircraft available for their deliveries has been significantly reduced.
This means that you may not be able to rely on DHL's tracking system and might have to wait longer than normal for your deliveries.


If you've received a shipment notification and still have not seen your record after the above time frames, feel free to contact support@jonasvinylclub.com

Please note that we are not responsible for lost packages resulting from incorrect shipping addresses provided to us.   A confirmed delivery receipt from USPS tracking constitutes fulfillment of your order - we are not responsible if your package is lost or stolen from your delivery address after we have received a delivery confirmation from USPS.   If your package is returned to our warehouse due to shipping address error, we will contact you for an updated shipping address via the email provided with your membership. You will be responsible for paying reshipping costs for any package delivered by us twice due to an incorrect shipping address, or unpaid customs fees.  If within 10 business days we do not receive a response from you regarding a new shipping address or do not receive payment for the shipping cost associated with the second shipment to your corrected address, we reserve the right to refund your order. 

How do I change my shipping or billing address?

  • Log in to your account by clicking My Account from the main menu at the top of the site (if accessing on mobile), or the account icon (if accessing from a desktop computer).
  • Click on the 'Manage Subscription' link to change your subscription details.
  • To change your shipping address, click 'EDIT' next to the address displayed near the top of the page.
  • To update your billing information, click 'Billing information' from the dropdown menu. From here, you can select 'Update Card' or 'Edit' under 'Billing Information' to view or update your payment info.

How do I cancel?

JVC Membership cannot be cancelled. All Membership and product purchases are final. Your purchase is non-refundable. You are solely responsible for the use of any credit card or other payment method used in your name, including by any person(s) whom may have obtained your credit card or payment information through fraud or theft.

What if my payment is declined?

If your payment is declined for any reason, we will re-attempt your payment method before reaching out to you with the email we have associated with your membership. We cannot ship your records until any billing issues are resolved, so please make sure you provide us an email account that you check regularly.

What should I do if any of my records arrive damaged or don’t arrive at all?

We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong
with your order, please reach out to support@jonasvinylclub.com, and we’ll do our best to make it right.  Please note that we may not be able to replace or refund for slight cosmetic wear that may occur during shipping.  If any item in your order has been damaged, please email us a written description of the problem along with a photo of the damage to support@jonasvinylclub.com.  Once we have assessed and validated your claim, we will issue a return label to you via email.  Once the returned item has been received at our warehouse, we will provide a replacement copy.  If a replacement copy is unavailable, we will issue a refund of a portion of your purchase price that reasonably relates to the item you did not receive.

Members have a maximum of 45 days from the date of shipment to notify us at support@jonasvinylclub.com about any claim that their package was lost in order to be eligible for replacement or refund.

If an item you have ordered runs out of stock after your order has been placed, we will contact you via email to exchange the item for another item of equal value. If we do not receive a response from you within 10 business days regarding our proposed replacement item we will assume the replacement offered is satisfactory and ship it to you, or we reserve the right to refund a portion of your purchase price that reasonably relates to the item you did not receive.