Jonas Vinyl Club (“JVC”) is operated by Vinyl Moon, LLC (“VM”), under exclusive license from the Jonas Brothers.
The following terms and conditions are applicable to your purchases on this website (“Site”).
All prices are stated and payable in U.S. Dollars.
We accept several methods of payment, including Visa, MasterCard, Discover and American Express.
If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your JVC account or JVC customer service ( firstname.lastname@example.org
) whether or not your order has been placed. Only you may be aware of any problems that may have occurred during the purchase process. We cannot be responsible for any losses if you assume that an order was not placed because you failed to receive confirmation.
Occasionally, despite our best efforts, our record releases are delayed. Should this occur and we anticipate a record will be delayed more than 30 days beyond the date we had previously promised, we will attempt to contact you to inform you of refund or exchange procedures should you choose not to wait. If you elect to receive a refund on a record that is more than 30 days late, we will issue a refund to the credit card or account you used to purchase that record.
Refunds and Exchanges
Our general policy is not to issue exchanges or refunds after a JVC record has been purchased, unless the record was lost or damaged during transit to our customer.
If the record you ordered is lost in transit, please notify us so we may contact the carrier to attempt to trace it. If the record you receive is damaged upon arrival, please present us with photographic evidence of the damage (to email@example.com ). Promptly after our confirmation of loss or damage, you may elect to receive from us either issue a full refund of the price paid by you or a replacement copy of that same record. If a refund is issued, it will be issued using the same method of payment that was used to purchase the record. We will not be liable for any expenses that you or anyone else incurs in connection with a lost or damaged record.
We may occasionally offer JVC records at a discount after the original on-sale date; we will not refund the difference between the original price and the sale price.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner for records you purchased from JVC. You will not dispute or otherwise seek a "charge back" from the company whose credit card you used to purchase records from the Site. Should you do so, we may refuse to honor pending and future record purchases made from all credit card accounts or online accounts on which such chargebacks have been made.
Billing Information Verification
Orders are subject to credit card approval and processed only after a billing address and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for a JVC order that can delay processing and delivery. In these cases, JVC customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your record(s) to another customer without further notice.
Pricing and Other Errors
If the amount you pay for a JVC record is incorrect regardless of whether caused by an error in a price posted on this Site or otherwise communicated to you, or you are able to order a JVC record before its scheduled on-sale date, then we will have the right to cancel that sale and refund to you the amount paid. This will apply regardless of whether cause by human error or a transactional malfunction of this Site or other operating system.